Cancellation or reschedule
We reserve the right to charge the full price of the scheduled service for appointments cancelled less than 24 hours before the scheduled time. This policy applies to all appointments, including individual and group sessions, events, and other services.
We understand that emergencies and unforeseen circumstances can arise, and we will always do our best to be accommodating and flexible.
If you need to cancel or reschedule an appointment, please do so as soon as possible to avoid any inconvenience or charges. We appreciate your cooperation and understanding in adhering to our cancellation policy.
At-Home Massage and Treatment Etiquette
Respect for the Therapist: Treat your therapist with the same respect you would expect in a professional spa environment. Be courteous, polite, and mindful of their time and expertise.
Preparation: Ensure the space where the massage or treatment will take place is clean, clutter-free, and comfortably warm. Provide fresh towels and a suitable area for the therapist to set up their equipment.
Communication: Communicate openly with your therapist about any health concerns, preferences, or specific areas of focus for the treatment. This will help tailor the experience to your needs and ensure your comfort throughout.
Privacy and Boundaries: Respect the therapist's professional boundaries and maintain appropriate levels of privacy during the session. Refrain from engaging in personal or inappropriate conversations that could make the therapist uncomfortable.
Punctuality: Arrive on time for your scheduled appointment to maximize your treatment time and show respect for the therapist's schedule. If you need to cancel or reschedule, provide as much notice as possible out of courtesy.
Payment and Gratuity: Be prepared to provide payment for the service promptly, as agreed upon in advance. If you wish to leave a gratuity, it is appreciated but not mandatory. Tip according to your satisfaction with the service provided.
Feedback: After the treatment, feel free to provide feedback to the therapist about your experience. Constructive feedback can help improve future sessions and ensure your continued satisfaction.
Post-Treatment Care: Follow any post-treatment care instructions provided by the therapist to maximize the benefits of the treatment and avoid any potential discomfort or adverse effects.
By following these etiquette guidelines, you can ensure a pleasant and professional experience for both you and your therapist during at-home massages and treatments.